Rophi Clinic (“the Clinic”, “we”, “our”, or “us”) is committed to protecting the privacy and confidentiality of our patients and website users. This Privacy Policy explains how we collect, use, disclose, and safeguard personal data in accordance with applicable laws, including the Singapore Personal Data Protection Act (PDPA).

By using our website or services, you consent to the collection and use of your information as described in this policy.

Personal Data We Collect

We may collect personal data including, but not limited to:

• Name and contact details (e.g. phone number, email, address)

• Identification details (where required for medical or administrative purposes)

• Medical and health information necessary for diagnosis and treatment

• Appointment and billing information

• Website usage data (e.g. cookies, analytics)

We collect only data that is necessary for providing healthcare services or improving our services.

How We Use Personal Data

Your personal data may be used for the following purposes:

• Providing medical consultation, diagnosis, and treatment

• Managing appointments and clinic administration

• Communicating with you regarding care, appointments, or enquiries

• Billing, insurance processing, and payment administration

• Improving our services and patient experience

• Compliance with legal or regulatory requirements

Disclosure of Personal Data

We may disclose personal data where necessary to:

• Healthcare professionals involved in your care

• Laboratories or diagnostic service providers

• Insurance companies or third-party payers (with consent where required)

• Regulatory authorities when required by law

• Service providers supporting clinic operations (e.g. IT systems)

All disclosures are made only where necessary and with appropriate safeguards.

Protection of Personal Data

We implement reasonable administrative, technical, and physical safeguards to protect personal data against unauthorised access, disclosure, or misuse.

Access to medical information is restricted to authorised personnel involved in patient care or clinic operations.

Retention of Personal Data

Personal data will be retained only for as long as necessary to fulfil the purposes for which it was collected, or as required by law and professional medical record-keeping standards.

Your Rights

You may have the right to:

• Request access to your personal data

• Request correction of inaccurate information

• Withdraw consent for certain uses where applicable

Requests may be submitted using the contact details below.

Cookies and Website Analytics

Our website may use cookies or similar technologies to improve functionality and analyse usage. You may adjust browser settings to decline cookies, though this may affect site functionality.

Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with the revised effective date.

Contact Us

For questions about this Privacy Policy or requests relating to personal data, please contact:

Rophi Clinic enquiry@rophiclinic.com.sg